I wanted to send you a note to thank you for helping us solve our granite problem.
A few weeks back, we came into your store looking for a slab of granite.
Another granite company, had installed some desert gold granite in our kitchen, in which we were very unsatisfied with the finished product.
The other company’s representative told us that he could not locate a replacement slab of granite, therefore, he could not correct the problem.
We decided to try and find a slab of desert gold on our own. After trying several places, we were sent to Custom Granite & Marble.
The minute we walked into your store, we noticed the friendly manner in which we were greeted.
Everyone was courteous and helpful, but Tracy you were willing to “go the extra mile” to assist us.
You went out of your way to call around to find what we needed. You were even ready to correct our problem if the other company would not. Thanks to you the other company did replace our counter with the slab of granite you found at the supplier.
In the computerized, fast pace world we live in today, it was really a delight to find such an accommodating person, like yourself, to be there for us.
Harold and I want to tell you how much we appreciate you and the way you handled our dilemma.